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Trustpilot bookings jump 18% on 'AI tailwind'

"AI is proving a significant tailwind for customer growth across all focus markets, particularly in Enterprise", said chief executive Adrian Blair.

by tickstock newsroom
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Trustpilot Group expects to report first-half bookings of $171m for the six months to 30 June, up 22% year-on-year and 18% at constant currency.

The online review platform said growth was driven by Enterprise customers and momentum in North America, where bookings rose 27% at constant currency.

UK bookings grew 11% at constant currency, while Europe and the rest of the world rose 19%.

Gross retention over the last twelve months held at 87%, up from 86% a year earlier, though net dollar retention slipped to 101% from 103% as the company completed the annualisation of plan migrations flagged in 2024-25.

Annual recurring revenue from Enterprise customers paying more than $20,000 rose 36% year-on-year, which Trustpilot attributed to demand for AI Answer Engine Optimisation as businesses seek visibility in AI-driven search results.

The company cited independent research from Seer Interactive naming it the most-cited review platform globally, alongside internal data showing ChatGPT requests referencing Trustpilot up more than 400% in June.

First-half revenue growth is expected at 19% at constant currency, keeping the group on track for full-year guidance of high-teens constant currency revenue growth and a 2 to 3 percentage point improvement in adjusted EBITDA margin.

"AI is proving a significant tailwind for customer growth across all focus markets, particularly in Enterprise", said chief executive Adrian Blair.

Trustpilot will report half-year results on 15 September.

by tickstock newsroom

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