Capita (LSE:CPI), the outsourcing group, said it is assessing the implications of a ministerial statement that criticised its administration of the Civil Service Pension Scheme contract.
Paymaster General made a statement in Parliament on 6 July flagging operational problems with Capita's handling of the scheme, with delays hitting members awaiting bereavement, retirement and quotation cases.
Capita acknowledged the service "has not been good enough" and apologised for distress caused to affected members.
The company said it is working with the Cabinet Office to clear the backlog and that processes, automation and technology are now in place to do so.
Capita added that it will update the market on the contract's implications "if required."
A fuller trading statement covering progress against the group's strategic priorities is due later this week.
