Ten Lifestyle Group (AIM:TENG) has secured a multi-year contract with a new client to support the launch of a multi-category consumer concierge service, initially in the Americas.
The AIM-listed company provides customer experience and loyalty platforms for financial institutions and premium brands. The service will combine Ten's proprietary digital platform with its technology-enabled team of Lifestyle Managers, covering travel, dining and lifestyle experiences.
Launch is expected during the first half of the 2027 financial year.
The contract is initially categorised as Medium, meaning annualised client payments of between £0.25m and £2m under Ten's own classification, with scope to expand into additional markets over time.
Ten said the win reflects demand for its technology-enabled customer experience model and its potential to extend into new customer segments.
The company has not named the client, citing commercial confidentiality, but said it expects to do so when the service launches.
News Intelligence what this means for the company
Ten Lifestyle Group has secured a multi-year contract with an undisclosed client described as part of one of the world's most valuable companies to launch a consumer concierge service across the Americas, with launch expected in H1 2027. The contract is classified as Medium, implying annualised payments between £0.25m and £2m, with potential to expand into additional markets—a win that the company frames as validation of its technology-enabled customer experience model, though the commercial terms and client identity remain confidential until launch.
The deal demonstrates Ten's ability to land enterprise clients in new geographies and segments, but the Medium classification and delayed launch (H1 2027) mean material revenue contribution lies well ahead. Without visibility on the client's identity or the contract's true scale within that £0.25m–£2m band, the near-term financial impact remains opaque.
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